Certified CX Operations Leader
About the Courses (CCXOL)
What is the Self Service KPIs, Decoded course?
Measure whether your help center is actually helping. What you’ll learn Self-service is only successful if customers get what they need—without escala...
What is the Building Dashboards That Matter course?
Build dashboards that tell a story—not just a spreadsheet. What you’ll learn Stop reporting for the sake of it. In this course, you’ll learn how to de...
What is the Vendor Management & BPO Oversight course?
Lead outsourced support teams with clarity and confidence. What you’ll learn Managing a BPO doesn’t have to feel messy. This course walks you through ...
What is the QA & Coaching Systems course?
Build a scalable QA program that actually helps agents grow. What you’ll learn This course shows you how to set up a fair, consistent quality assuranc...
What is the Tagging Blueprint: Turn Support Data Into Strategy course?
Turn messy tags into clean, powerful insights. What you’ll learn Tags aren’t just labels—they’re the foundation of great reporting and AI. This course...
What is the Right People. Right Time. Real Results. course?
Build a smarter staffing plan with WFM fundamentals. What you’ll learn Staffing isn’t guesswork—it’s a strategy. In this course, you’ll learn the basi...
What is the Strategic 4-Step Guide: AI Readiness course?
Prep your team, tools, and tickets for AI—before you automate. What you’ll learn AI won’t solve everything if you’re not ready for it. This course wal...
What is the Messaging KPIs, Decoded course?
Track messaging performance with metrics that actually mean something. What you’ll learn Messaging platforms are powerful—but only if you’re measuring...
What is the Live Chat KPIs, Decoded course?
Track what actually matters in live chat—not just speed. What you’ll learn Live chat isn’t just about fast replies—it’s about meaningful conversations...
What's in the Email KPIs, Decoded course?
Break down the metrics behind effective email support. What you’ll learn Email support can be slow—or strategic. This course walks you through key met...
What's in the Metric Mastery course?
Master the KPIs that matter—optimize your CX performance across every channel. What you’ll learn This course helps you cut through the noise and focus...
What is the Phone KPIs, Decoded course?
Ditch vanity metrics—track what really matters in phone support. Stop relying on outdated or unclear phone metrics. This short course gives you the to...
What is the Social Media KPIs, Decoded course?
Stop chasing likes—focus on CX metrics that matter. What you’ll learn Not all social metrics are created equal. This quick course helps you identify t...