What is the Live Chat KPIs, Decoded course?

Edited

Track what actually matters in live chat—not just speed.

What you’ll learn

Live chat isn’t just about fast replies—it’s about meaningful conversations. In just 30 minutes, you’ll learn which metrics reflect chat success, how to improve performance, and how to tie your live chat experience to real business outcomes.

Course details

Duration: 30 minutes
Release date: May 2025
Required for Certification: Yes

Click here to learn more.

live chat metrics

chat KPIs

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