What is the Self Service KPIs, Decoded course?

Edited

Measure whether your help center is actually helping.

What you’ll learn

Self-service is only successful if customers get what they need—without escalating to your team. In this course, you'll learn the key KPIs that reveal whether your help center is effective, how to prove ROI, and how to turn support content into strategy.

Course details

Duration: 30 minutes
Release date: May 2025
Required for Certification: Yes

Click here to learn more.

self-service metrics

help center KPIs

CX analytics

CCXOL

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