What's in the Email KPIs, Decoded course?

Edited

Break down the metrics behind effective email support.

What you’ll learn

Email support can be slow—or strategic. This course walks you through key metrics like handle time, first contact resolution (FCR), and backlog. You’ll learn how to benchmark performance and optimize the most common CX channel with confidence.

Course details

Duration: 2 hours
Release date: May 2025
Required for Certification: Yes

Click here to learn more.

email KPIs

CX metrics

CCXOL

support analytics

recommendation

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