What is the Vendor Management & BPO Oversight course?
Edited
Lead outsourced support teams with clarity and confidence.
What you’ll learn
Managing a BPO doesn’t have to feel messy. This course walks you through how to set expectations, define SLAs, monitor performance, and build strong relationships with external partners—without losing control of your CX.
Course details
Duration: 2 hours
Release date: September 2025
Required for Certification: No
vendor management
BPO oversight
outsourcing
ccxol
recommendation
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