What's in the Metric Mastery course?
Edited
Master the KPIs that matter—optimize your CX performance across every channel.
What you’ll learn
This course helps you cut through the noise and focus on the support metrics that actually move the needle. You'll learn how to measure, interpret, and improve performance across email, chat, phone, social, and more—so you can lead with data and drive results.
Course details
Duration: 2 hours
Release date: May 2025
Required for Certification: Yes
Click here to learn more.
metric mastery
support performance
CCXOL
recommendation
kpis
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