What is the QA & Coaching Systems course?
Edited
Build a scalable QA program that actually helps agents grow.
What you’ll learn
This course shows you how to set up a fair, consistent quality assurance program that goes beyond scoring tickets. Learn how to coach for outcomes, create meaningful rubrics, and support your team with feedback that leads to progress—not frustration.
Course details
Duration: 2 hours
Release date: July 2025
Required for Certification: Yes
QA program
agent feedback
CCXOL
support coaching
recommendation
Was this article helpful?
Sorry about that! Care to tell us more?