What is the Phone KPIs, Decoded course?
Edited
Ditch vanity metrics—track what really matters in phone support.
What you’ll learn
Stop relying on outdated or unclear phone metrics. This short course gives you the tools to measure what matters in phone CX—so you can improve service, support your team, and make better decisions with confidence.
Course details
Duration: 30 minutes
Release date: May
Required for Certification: No
phone KPIs
support metrics
call center
CCXOL
recommendation
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