CX Collective Consulting
Build, Optimize, and Scale Your CX Operations. Hands-on consulting to transform your team, tools, and strategy into a growth engine.
🔵 About CX Collective
What is CX Collective?
CX Collective is a customer experience consultancy that helps support teams build, optimize, and scale world-class operations. We're here to make sure...
Who do you work with?
We partner with CX teams at startups, scaleups, and established companies ready to grow through better systems, strategy, and team development. Our sw...
What industries does CX Collective work with?
CX Collective supports customer experience teams across a range of industries—with strategies tailored to your team, tools, and goals. We don’t believ...
Where is CX Collective located?
We're based in Los Angeles, CA—but we work with CX teams across the U.S. and around the world. While our HQ is in sunny LA, our reach is fully remote....
Who can benefit from CX Collective's services?
CX Collective is built for companies that care about delivering top-notch customer support—and want the strategy, systems, and skills to back it up. W...
How do I get started with CX Collective?
Kick things off with a free discovery call so we can learn more about your CX goals and recommend your best next step. Our first call is all about und...
🔵 Services and Solutions
What services does CX Collective offer?
CX Collective helps support teams level up through strategy, systems, training, and tech that actually work. We focus exclusively on customer support ...
Do you offer training for CX teams?
Yes! We offer customized training for CX agents, managers, and team leads—delivered virtually or onsite. We design sessions around your team’s real wo...
How does the engagement process work?
We start with a consultation, then build and deliver a custom plan to level up your support team—step by step. Our engagement is hands-on, collaborati...
Can CX Collective assist with training our support team?
Yes! We offer hands-on training programs to help your support team deliver exceptional customer experiences—consistently and confidently. Our training...
Do you provide ongoing support after the initial engagement?
Absolutely! We stick with you after the initial project to keep your support team running smoothly and scaling smart. Once your CX strategy is in plac...
How can CX Collective help improve my customer support operations?
CX Collective helps you streamline workflows, upskill your team, and upgrade your tools—so your customer support runs like a dream. We take a hands-on...