What makes CX Advantage Collective different?
CX Collective was built by a CX leader, for CX and support ops pros who want actionable, strategic training—not generic advice.
Real-world roots 🌱
Our founder is a former VP of CX who’s led high-performing support teams at scale. Every course, toolkit, and framework comes from hands-on experience—not just theory. We know what it’s like to be in your seat, juggling priorities and pushing for better ops.
The Loop Methodology 🔁
At the heart of CX Collective is the Loop Methodology—our signature framework designed to help teams grow with intention. It’s not just a catchy acronym—it’s how you scale smart.
Here’s what it stands for:
Listen to your customers, data, and team
Organize your operations and systems
Optimize your tools, workflows, and performance
Plan for team development and long-term impact
This cycle helps you continuously evolve your CX function, no matter your team size or industry.
What you won’t find here
❌ Fluffy content made for clicks
❌ One-size-fits-all advice
❌ Courses taught by people who’ve never worked in support
Instead, you’ll find expert-led, practical content you can actually use.
Learn more here: https://www.cxcollectiveadvantage.com/certification